Where is the BEST location for end-user training for a newly installed videoconferencing system?

The best location for end-user training for a newly installed videoconferencing system is in the same room that the new system was installed in. Conducting training in the actual environment where the system will be used allows end-users to become familiar with its specific layout, equipment, and functionalities. This hands-on approach enhances learning, as users can interact directly with the system, understand its nuances, and engage in real-time practice.

Training in situ also minimizes the distractions and variables that might occur elsewhere, allowing users to focus solely on the new technology and its operation. Being in the same room as the equipment facilitates immediate discussion and troubleshooting, allowing participants to ask questions as they relate to the actual setup they will be using. This context-rich environment significantly improves the retention of information and practical skills compared to other locations that may not replicate the user experience accurately.

For example, a showroom may display similar technology but might lack the specific configurations and settings tailored for the users' needs, while training at individual desktops could lead to inconsistencies in learning due to differences in hardware and software setups. A distant location such as a hotel may provide comfort and good hospitality, but would not serve the practical requirement of operating the videoconferencing system in its intended setting.