What should be AVOIDED when communicating with a client?

Using industry slang terms and jargon should be avoided when communicating with a client primarily because it can create barriers to understanding. Clients may not have the same level of familiarity with technical language or specific terminology used in the AV industry, which can lead to confusion or misinterpretation of key concepts. Clear and effective communication is crucial in client relationships, ensuring that both parties are on the same page and fostering a more productive dialogue.

In contrast, using diagrams and drawings as a reference enhances understanding by providing a visual representation of ideas. Plain language is essential for clarity and accessibility, allowing a wider audience to grasp the information presented easily. Demonstrating abstract concepts with examples can also help clarify complex topics, making them more relatable and comprehensible for the client. These effective communication strategies contribute positively to client interactions, emphasizing the importance of clear language over technical jargon.