What is the primary goal of establishing a remote-monitoring service for a customer site?

The primary goal of establishing a remote-monitoring service for a customer site focuses on proactively managing and maintaining audio-visual systems. This service allows for the continual tracking of system usage, enabling the identification of any component failures in the system before they lead to malfunctions or downtime. Additionally, it facilitates the detection of any tampering with equipment, which is essential for ensuring the integrity and security of the installations. By gathering this data remotely, technicians can respond more quickly to issues, enhancing the overall reliability and effectiveness of the AV systems in place.

In contrast, other options do not capture the main objectives of remote monitoring effectively. While maintaining security through devices such as CCTV cameras is important, it pertains more to physical security than the performance and functionality of AV systems. Tracking AV system operation costs is useful for budgeting but does not directly relate to the service's primary intent of monitoring operational integrity. Similarly, tracking program materials viewed in conference rooms is a compliance measure rather than a comprehensive monitoring strategy aimed at ensuring system functionality and reliability.